ITIL 4 Foundation — Question 66

A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

Answer options

• A. A mobile phone enables a user to work remotely
• B. A password allows a user connect to a WiFi network
• C. A license allows a user to install a software product
• D. A service desk agent provides support to a user

Correct answer: D

Explanation

The correct answer is D because it describes a direct action taken by a service agent to assist a user, which is a clear example of a service action. Options A, B, and C refer to tools or permissions that facilitate actions but do not represent actions themselves.