ITIL 4 Foundation — Question 175

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

Answer options

• A. Focus on value
• B. Start where you are
• C. Think and work holistically
• D. Optimize and automate

Correct answer: D

Explanation

The correct answer, D, emphasizes the importance of improving efficiency through optimization and automation of processes. Options A, B, and C focus on different aspects of value delivery and situational awareness rather than specifically addressing the efficiency of process execution.