ITIL 4 Foundation — Question 177

Which statement about outcomes is CORRECT?

Answer options

• A. Outcomes enable products to be delivered to a stakeholder
• B. An outcome defines the amount of money spent on technology for a service
• C. An outcome depends on at least one output to deliver a result
• D. Outcomes provide assurance to stakeholders on how a service performs

Correct answer: C

Explanation

The correct answer is C because an outcome is typically contingent upon one or more outputs that contribute to producing a specific result. Option A is incorrect as it misrepresents the role of outcomes in relation to stakeholders. Option B is wrong because outcomes are not defined by cost but rather by the value delivered. Option D is misleading since outcomes do not inherently provide assurance about service performance; they focus more on results achieved.