ITIL 4 Foundation — Question 173

Which guiding principle says that services and processes should NOT provide a solution for every exception?

Answer options

• A. Keep it simple and practical
• B. Collaborate and promote visibility
• C. Think and work holistically
• D. Optimize and automate

Correct answer: A

Explanation

The correct answer, 'Keep it simple and practical', emphasizes the importance of simplicity in service design, suggesting that not all exceptions need to be addressed with elaborate solutions. The other options focus on collaboration, holistic thinking, and automation, which do not directly address the principle of maintaining simplicity and practicality in service processes.