ITIL 4 Foundation — Question 180

Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

Answer options

• A. Optimize and automate
• B. Think and work holistically
• C. Start where you are
• D. Focus on value

Correct answer: A

Explanation

The principle 'Optimize and automate' emphasizes the importance of utilizing existing methodologies and frameworks like ITIL and Lean to enhance processes. The other options, while important, do not specifically focus on integrating diverse sources for improvement in the same way.