ITIL 4 Foundation — Question 181

Which practice is MOST likely to benefit from the use of chatbots?

Answer options

• A. Service level management
• B. Change enablement
• C. Continual improvement
• D. Service desk

Correct answer: D

Explanation

The Service desk is the correct answer because chatbots can provide immediate responses to common queries, improving efficiency and reducing wait times for users. While the other options may also benefit from automation, they do not directly interact with users in the same capacity, making them less likely to see a significant impact from chatbots.