ITIL 4 Foundation — Question 182
Which two practices interact the MOST with the service desk practice?
Answer options
- A. Incident management and service request management
- B. Service request management and deployment management
- C. Deployment management and change enablement
- D. Change enablement and incident management
Correct answer: A
Explanation
The correct answer is A because incident management and service request management are both critical functions that the service desk handles daily, ensuring user issues are resolved and requests fulfilled. The other options involve practices that may not directly interact with the service desk as frequently as A.