ITIL 4 Foundation — Question 352

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Answer options

• A. Service level management
• B. Change enablement
• C. Problem management
• D. Service request management

Correct answer: A

Explanation

Service level management is focused on defining and managing the quality of service to ensure it meets customer expectations. Change enablement, problem management, and service request management do not specifically target aligning services with customer needs, making them less relevant in this context.