ITIL 4 Foundation — Question 356

Identify the missing words in the following sentence:
A user is [?] that uses services.

Answer options

• A. an organization
• B. a role
• C. a team
• D. a supplier

Correct answer: B

Explanation

The correct answer is B, 'a role', because it specifically refers to the function a user plays in utilizing services. The other options, while related to service usage, do not accurately describe the user's position or function in this context.