ITIL 4 Foundation — Question 355

A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on.
What is the correct name for this type of flaw?

Answer options

• A. Problem
• B. Incident
• C. Event
• D. Known error

Correct answer: A

Explanation

The correct answer is 'Problem' because it refers to the underlying cause of an incident that affects service quality. 'Incident' refers to an unplanned interruption, while 'Event' is a change or occurrence that may not always impact services. 'Known error' is a problem that has been analyzed and for which a root cause has been identified, but in this instance, the flaw is still under investigation.