ITIL 4 Foundation — Question 20

Which statement about problems is CORRECT?

Answer options

• A. Problems are not related to incidents
• B. Problems must be resolved quickly in order to restore normal business activity
• C. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
• D. Problem prioritization involves risk assessment

Correct answer: D

Explanation

The correct answer is D because problem prioritization indeed involves assessing risk to determine the impact on business operations. Option A is incorrect as problems are often linked to incidents, B is misleading since not all problems must be resolved quickly, and C is wrong because problem analysis can involve multiple dimensions, not just one.