ITIL 4 Foundation — Question 19

Which term relates to service levels aligned with the needs of service consumers?

Answer options

• A. Service management
• B. Warranty
• C. Cost
• D. Utility

Correct answer: B

Explanation

The correct answer is B, Warranty, as it defines the assurance that the service will meet the agreed-upon service levels for consumers. Options A, C, and D are related concepts but do not specifically address the alignment of service levels with consumer needs.