ITIL 4 Foundation — Question 18

Which dimension of service management considers the workflows and controls needed to deliver services?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: D

Explanation

The correct answer is D, as value streams and processes specifically address the workflows and controls that support service delivery. Options A, B, and C pertain to different components of service management, such as the roles of personnel, technology, and external partnerships, but do not directly relate to the workflows and processes involved in service delivery.