ITIL 4 Foundation — Question 21

Which step of the continual improvement model includes baseline assessments?

Answer options

• A. Did we get there?
• B. Where are we now?
• C. What is the vision?
• D. Where do we want to be?

Correct answer: B

Explanation

The correct answer is B, as baseline assessments are conducted to determine the current state before any improvements are initiated. The other options refer to different stages in the continual improvement process, such as evaluating progress (A), defining the vision (C), and setting objectives (D).