ITIL 4 Foundation — Question 22

Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

Answer options

• A. 1 and 2
• B. 2 and 3
• C. 3 and 4
• D. 1 and 4

Correct answer: A

Explanation

The correct answer is A, as 'Systems of authority' and 'Culture' directly relate to how organizations and individuals operate within service management. Options B, C, and D include elements that do not specifically pertain to the 'organizations and people' dimension, such as 'Workflows' which relate more to processes.