ITIL 4 Foundation — Question 23

What can a service remove from the consumer and impose on the consumer?

Answer options

• A. Utility
• B. Asset
• C. Cost
• D. Outcome

Correct answer: C

Explanation

The correct answer is C, as services often entail costs that the consumer must bear, while they may remove the burden of managing certain assets. Options A, B, and D do not accurately represent the financial implications typically associated with a service.