ITIL 4 Foundation — Question 24

Which does the ITIL service value system discourage?

Answer options

• A. Coordinated authorities and responsibilities
• B. Organizational silos
• C. Interfaces among practices
• D. Organizational agility

Correct answer: B

Explanation

The ITIL service value system discourages organizational silos because they can hinder collaboration and communication across different parts of the organization, ultimately affecting service delivery. In contrast, coordinated authorities and responsibilities, interfaces among practices, and organizational agility are encouraged as they promote efficiency and responsiveness.