ITIL 4 Foundation — Question 25

Which statement about the 'service request management' practice is CORRECT?

Answer options

• A. Service requests are fulfilled using simple workflows
• B. A new workflow is created for each type of request
• C. Additional approval is sometimes needed for restoration of service
• D. Financial authorization is sometimes required for service requests

Correct answer: D

Explanation

The correct answer is D because financial authorization may be needed to ensure that the costs associated with fulfilling a service request are covered. Options A and B are incorrect as they misrepresent the nature of service request fulfillment, while option C is not universally applicable to all service requests.