ITIL 4 Foundation — Question 16

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

Answer options

• A. Service desk
• B. Monitoring and event management
• C. Service level management
• D. Continual improvement

Correct answer: D

Explanation

The correct answer is D, as Continual Improvement focuses on ongoing enhancements and utilizes methodologies like Lean, Agile, and DevOps to accelerate change. The other options, such as Service desk, Monitoring and event management, and Service level management, do not primarily aim at increasing the rate of change.