ITIL 4 Foundation — Question 15

Which practice recommends using tools for collaboration and the automated matching of symptoms?

Answer options

• A. Problem management
• B. Service level management
• C. Incident management
• D. Service request management

Correct answer: A

Explanation

The correct answer is A, Problem management, as it focuses on identifying and addressing the root causes of incidents, often using collaborative tools and automation. The other options, while related to service management, do not specifically emphasize collaboration tools and automated symptom matching.