ITIL 4 Foundation — Question 140

Which phase of problem management includes analyzing incidents to look for patterns and trends?

Answer options

• A. Problem identification
• B. Problem control
• C. Error control
• D. Post-implementation review

Correct answer: A

Explanation

The correct answer is A, as the problem identification phase focuses on analyzing incidents to find underlying patterns and trends. Options B and C refer to managing problems and errors after identification, while D pertains to reviewing implementations, which is not related to incident analysis.