ITIL 4 Foundation — Question 139

Which includes governance, management practices, and continual improvement?

Answer options

• A. The service value system
• B. The 'deliver and support' value chain activity
• C. The 'focus on value' guiding principle
• D. The 'value stream and processes' dimension

Correct answer: A

Explanation

The service value system (A) is the correct answer as it integrates governance and management practices along with a focus on continuous improvement. The other options represent specific aspects of service management but do not collectively encompass governance and continual improvement.