ITIL 4 Foundation — Question 330

Which of the following is included in the purpose of the 'continual improvement' practice?

Answer options

• A. The restoration of normal service operation as quickly as possible
• B. The establishment of links between the organization and its stakeholders at strategic and tactical levels
• C. The alignment of the organization's practices and services with changing business needs
• D. The reduction of the likelihood and impact of incidents

Correct answer: C

Explanation

The correct answer is C because the continual improvement practice focuses on ensuring that the organization's practices and services adapt to meet the changing needs of the business. Options A, B, and D refer to different aspects of service management and incident management, but they do not specifically address the goal of aligning services with business requirements.