ITIL 4 Foundation — Question 329

Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

Answer options

• A. Incident management
• B. Service level management
• C. Problem management
• D. Service request management

Correct answer: D

Explanation

The correct answer is D, Service request management, because it specifically deals with handling service requests that are part of normal service delivery. The other options focus on different aspects; for instance, Incident management addresses unplanned interruptions, Problem management deals with root causes of incidents, and Service level management focuses on maintaining service quality agreements.