ITIL 4 Foundation — Question 218

Which is a way of applying the guiding principle 'focus on value'?

Answer options

• A. Understanding how service consumers use services
• B. Comprehending the whole, but doing something
• C. Recognizing the complexity of systems
• D. Doing fewer things, but doing them better

Correct answer: A

Explanation

The correct answer is A because focusing on value involves understanding how services are utilized by consumers to ensure that their needs are met effectively. The other options, while relevant to different principles, do not directly emphasize the importance of aligning services with consumer value.