ITIL 4 Foundation — Question 220

How can a service consumer contribute to the reduction of risk?

Answer options

• A. By providing the service in accordance with requirements
• B. By ensuring that the service provider's resources are correctly configured
• C. By fully understanding their own requirements for the service
• D. By managing the detailed level of risk on behalf of the service provider

Correct answer: C

Explanation

The correct answer is C because a service consumer who fully understands their own requirements can help ensure that the service meets their needs, which reduces the risk of service failure. Options A and B focus on the service provider's actions rather than the consumer's understanding, while D suggests an unrealistic expectation of the consumer managing risks that are typically the provider's responsibility.