ITIL 4 Foundation — Question 162

Which statement about the service value chain is CORRECT?

Answer options

• A. The service value chain converts value into demand
• B. Each value chain activity uses different combinations of practices to convert inputs into outputs
• C. Each value chain activity identifies a requirement for resources from an external supplier
• D. The service value chain uses value streams to describe a combination of consumers and providers

Correct answer: B

Explanation

Option B is correct because it accurately describes how each activity in the service value chain utilizes different practices to transform inputs into outputs. The other options are incorrect as they either misrepresent the function of the service value chain or fail to capture its true nature.