ITIL 4 Foundation — Question 95

Which describes a CORRECT approach to change authorization?

Answer options

• A. Changes included in the change schedule are pre-authorized and do not need additional authorization
• B. Normal changes should be assessed and authorized before they are deployed
• C. Emergency changes should be authorized by as many people as possible to reduce risk
• D. Normal changes are typically implemented as service requests and authorized by the service desk

Correct answer: B

Explanation

Option B is correct because normal changes require assessment and authorization to ensure they are safe to implement. Option A is incorrect as not all changes in the schedule may be pre-authorized. Option C is misleading because while emergency changes do require quick authorization, they shouldn't necessarily involve many people to avoid delays. Option D is inaccurate as normal changes typically go through a more formal approval process rather than just service desk authorization.