ITIL 4 Foundation — Question 96

Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: B

Explanation

The correct answer is B, as 'Information and technology' refers to the necessary knowledge and tools for service delivery and management. Options A, C, and D focus on other aspects such as human resources, external relationships, and workflows, which while important, do not specifically address the knowledge bases required for service provision.