ITIL 4 Foundation — Question 97

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

Answer options

• A. Service request management
• B. Service level management
• C. Incident management
• D. Change enablement

Correct answer: C

Explanation

Incident management is focused on quickly restoring service after an interruption, thereby enhancing customer satisfaction. The other options, while important, do not directly address the immediate impacts of service disruptions like incident management does.