ITIL 4 Foundation — Question 6

What is the definition of a known error?

Answer options

• A. An unplanned interruption to a service, or reduction in the quality of a service
• B. A cause, or potential cause, of one or more incident
• C. A problem that has been analyzed and has not been resolved
• D. Any change of state that has significance for the management of a service or other configuration item (CI)

Correct answer: C

Explanation

The correct answer, C, refers to a known error as an issue that has been investigated but not yet fixed, which aligns with ITIL definitions. Option A describes an incident, while option B refers to a root cause, and option D pertains to a change that impacts service management, making them incorrect in this context.