ITIL 4 Foundation — Question 5

Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

Answer options

• A. Service consumer
• B. Service provider
• C. Customer
• D. Supplier

Correct answer: B

Explanation

The correct answer is 'Service provider' because the service desk is meant to assist and communicate with those offering the services. The other options, while related, do not accurately represent the role of the service desk in serving as the primary contact for the organization that delivers the services.