ITIL 4 Foundation — Question 4

Which is an example of a business related measurement?

Answer options

• A. The number of passengers checked in
• B. The average time to respond to change requests
• C. The average resolution time for incidents
• D. The number of problems resolved

Correct answer: A

Explanation

Option A is correct because it directly reflects a business metric related to customer service and operational efficiency in the travel industry. The other options focus on internal processes and service management metrics rather than direct business outcomes.