ITIL 4 Foundation — Question 3

What is an incident?

Answer options

• A. The planned removal of an item that might affect a service
• B. A result enabled by one or more outputs
• C. A possible future event that could cause harm
• D. A service interruption resolved by the use of self-help tools

Correct answer: D

Explanation

The correct answer, D, accurately describes an incident as a service interruption that can be fixed using self-help tools. Options A, B, and C do not capture the essence of an incident, as they pertain to different aspects of service management rather than a direct service disruption.