ITIL 4 Foundation — Question 2

What describes the steps needed to create and deliver a specific service to a consumer?

Answer options

• A. Service management
• B. Practices
• C. A value stream
• D. Service level management

Correct answer: C

Explanation

The correct answer is C, as a value stream outlines the specific steps necessary to create and deliver a service to the consumer, emphasizing the flow of value. Options A and D refer to broader management concepts, while B relates to general methodologies that do not specifically define the delivery process.