ITIL 4 Foundation — Question 1

What is used to link activities within the service value chain?

Answer options

• A. Service level agreements
• B. Inputs, outputs and triggers
• C. Opportunity, demand and value
• D. Service desk

Correct answer: B

Explanation

The correct answer is B, as inputs, outputs, and triggers are essential for coordinating activities within the service value chain. Options A, C, and D do not serve the purpose of linking activities in the same way; they pertain to different aspects of service management.