ITIL 4 Foundation — Question 7
Which is handled as a service request?
Answer options
- A. An investigation to identify the cause of an incident
- B. A compliment about an IT support team
- C. The failure of an IT service
- D. An emergency change to implement a security patch
Correct answer: B
Explanation
A service request is typically a user request for information, advice, or a standard change, which in this case is a compliment about the IT support team. The other options involve incidents or changes that require investigation or action, which do not fall under the definition of a service request.