ITIL 4 Foundation — Question 29

Which statement about the 'continual improvement model' is CORRECT?

Answer options

• A. Organizations should work through the steps of the model in the sequence in which they are presented
• B. The flow of the model helps organizations to link improvements to its goals
• C. The model is applicable to only certain parts of the service value system
• D. Organizations should use an additional model or method to link improvements to customer value

Correct answer: B

Explanation

Option B is correct because the continual improvement model is designed to help organizations align their improvements with strategic goals. Option A is incorrect as the model is iterative and not strictly sequential. Option C is wrong since the model can be applied broadly across the service value system, and option D is misleading because the model itself is intended to directly link improvements to customer value.