ITIL 4 Foundation — Question 28

Which practice needs people who understand complex systems and have creative and analytical skills?

Answer options

• A. Change enablement
• B. Service level management
• C. Service request management
• D. Problem management

Correct answer: D

Explanation

The correct answer is D, Problem management, as it involves analyzing and resolving underlying issues that affect service delivery, which requires a thorough understanding of complex systems. The other options, while important, do not primarily focus on the need for deep analytical skills and creativity in managing complexities.