ITIL 4 Foundation — Question 27

What is important for a 'continual improvement register' (CIR)?

Answer options

• A. Improvement ideas are documented, assessed and prioritized
• B. Improvement ideas from many sources are kept in a single CIR
• C. Improvement ideas that are not being actioned immediately are removed from the CIR
• D. Improvement ideas are tested, funded and agreed

Correct answer: A

Explanation

The correct answer, A, emphasizes the necessity of documenting, assessing, and prioritizing improvement ideas to ensure effective management. Options B and D, while relevant, do not capture the core purpose of the CIR as clearly as option A. Option C is incorrect as it suggests removing ideas instead of prioritizing them for future action.