ITIL 4 Foundation — Question 30

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

Answer options

• A. It should always be used to support direct observation
• B. It should always be used instead of direct observation
• C. Measured data is always more accurate than direct observation
• D. The act of measuring always positively impacts results

Correct answer: A

Explanation

The correct answer is A because measurement is intended to enhance and support direct observation, providing a more comprehensive understanding of the current state. Options B and C are incorrect as they suggest measurement should replace observation or claim it is always more accurate, which is not true. Option D is misleading since measuring does not always guarantee better results.