Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 3 of 15.

1. Question 21: Which of the following statements defines a critical question in an Evaluation Form?
2. Question 22: To assign extensions to users, you must first __________.
3. Question 23: What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
4. Question 24: Which of the following are AND Evaluation Methods? (Choose three.)
5. Question 25: Where are Genesys Cloud CX call recordings stored by default?
6. Question 26: Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
7. Question 27: You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physic…
8. Question 28: Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow h…
9. Question 29: Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
10. Question 30: Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems. What steps s…