Genesys Cloud CX Professional — Question 22

To assign extensions to users, you must first __________.

Answer options

• A. Create a pool of extensions.
• B. Buy the extension number from the carrier.
• C. Add the extension to the dial plan.
• D. Assign the extension to the user's phone.

Correct answer: A

Explanation

The correct answer is A because you must create a pool of extensions before you can assign them to users. Options B, C, and D are incorrect because they refer to steps that occur after the pool has been established; purchasing, adding to the dial plan, and assigning are subsequent actions.