Genesys Cloud CX Professional — Question 23

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Answer options

• A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
• B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
• C. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
• D. Have all attendees call you. When all calls are active, click the Start Conference button.

Correct answer: A, B

Explanation

Options A and B are correct as they accurately describe valid methods to set up a conference call in Genesys Cloud CX. Option C is incorrect because it does not specify the correct process for initiating a conference call, and Option D is not ideal as it relies on the attendees initiating the call instead of using the platform's features.