Genesys Cloud CX Professional — Question 24

Which of the following are AND Evaluation Methods? (Choose three.)

Answer options

• A. All skills matching
• B. Best available skills
• C. Bullseye matching
• D. Disregard skills
• E. Agent availability

Correct answer: A, B, D

Explanation

The correct answers, A, B, and D, represent methods that focus on multiple criteria being met simultaneously, which is the essence of AND Evaluation. Option C, Bullseye matching, typically involves prioritizing certain skills over others rather than requiring all conditions to be satisfied, and option E, Agent availability, does not pertain to skill evaluation methods.