Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 9 of 15.

1. Question 81: Genesys Cloud CX tracks metric statistics in __________ minute intervals.
2. Question 82: The license used by a user is determined by the permissions enabled in the roles assigned to that user.
3. Question 83: Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
4. Question 84: What is the distinguishing feature between queues and groups?
5. Question 85: Alerts that have been read are not included in the alert count, even if they are still active.
6. Question 86: Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
7. Question 87: Why are Divisions important in an organization?
8. Question 88: Number plan determines how many and which digits are necessary for call routing.
9. Question 89: You can add more than one outbound route to the contact center.
10. Question 90: Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?