Genesys Cloud CX Professional — Question 89

You can add more than one outbound route to the contact center.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is 'True' because a contact center can be configured to have several outbound routes to optimize call distribution and management. The option 'False' is incorrect as it suggests that only a single outbound route is permissible, which is not the case.