Genesys Cloud CX Professional Free Practice Exam Questions

145 real Genesys Cloud CX Professional exam questions with answers and AI explanations. Genesys certification prep — page 14 of 15.

1. Question 131: Genesys Cloud supports HIPAA and PCI DSS compliance, but you must contact Genesys Cloud Support to enable the compliance features for your organization.
2. Question 132: If there are more than ________ agents within a single Management Unit in Genesys Cloud, you can split the agents across different Management Units.
3. Question 133: Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level. Which of the followin…
4. Question 134: If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receiv…
5. Question 135: You cannot add variables to a script.
6. Question 136: Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?
7. Question 137: Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
8. Question 138: Which of the following Edge feature contains the built-in remote survivability mode?
9. Question 139: You must work closely with _______ before completing configurations for external SIP trunks.
10. Question 140: Through the DNIS Performance view, you can identify performance issues due to a decline in call volumes and longer wait times for DNIS numbers.