Genesys Cloud CX Professional — Question 133

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

Answer options

• A. My Queues Activity
• B. Queues Activity
• C. Queue Performance
• D. Performance Dashboard

Correct answer: B

Explanation

The correct option, B. Queues Activity, provides real-time insights into the performance of all monitored queues, including detailed metrics for individual queues. The other options either focus on personal queue activities or provide broader performance metrics that do not drill down into specific queues.