Genesys Cloud CX Professional — Question 134

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is A because when the issue reporting email is not defined, the system defaults to notifying all administrators. Option B is incorrect as it implies that no one would receive the email, which contradicts the system's behavior.